November 18 2011 - We phoned Dell in Spain for information about an extended Warranty for our Precision M-90. Our questions were:
To call DELL SPAIN cost 5.40 Euros/hour - to buy - and technical service !!! We spent a fortune (to be documented exactly) to date.
IN SPANISH:
Madalina ( Customer Care ) - was to email information ( price mostly ).
Dear Miss Voich,
Exactly how much is the NBD extended warranty ?
2- DNI
3- Phone number (2 would be perfect if you have)
4- E-mail address
5- Billing address and shipping address
Dear Miss,
- WHAT THE WARRANTY INCLUDES EXACTLY ?
- What is the Cost ?
To call DELL SPAIN cost 5.40 Euros/hour - to buy - and technical service !!! We spent a fortune (to be documented exactly) to date.
IT TOOK EIGHT DAYS TO NOT FIND OUT - ABOUT AN EXTENDED WARRANTY
IN SPANISH:
18 Noviembre 2011 - Pedimos información sobre una garantía - Dell España:
Llamar a DELL cuesta 5.40 euros/hora - PARA COMPRAR Y ASISTENCIA TECNICA !!!Lllamé a las xx horas (ver factura movistar).
Hablé con MADALINA-ELENA GEACA xx horas. Su nivel de inglés es un poco flojo y pedí seguir por email.
Mandé un correo 11.05 AM - de contacto - a MADALINA-ELENA GEACA para comunicarnos por escrito.
_________________________________
_________________________________
On Fri, Nov 18, 2011 at 11:05 AM, <MADALINA-ELENA_GEACA@
_________________________________
Jan Voich On Fri, Nov 18, 2011 at 12:30 AM
I am waiting for your email
Jan Voich
_________________________________
Jan Voich On Fri, Nov 18, 2011 at 12:30 AM
I am waiting for your email
Jan Voich
| ||||
| On Fri, Nov 18, 2011 at 12:45 AM | ||||
It will take a half an hout, because now my system is not working
in order to find all the informations that you need.I am sorry for the
delay.
in order to find all the informations that you need.I am sorry for the
delay.
Madalina Elena Geacar
From: Jan Voich [mailto:janvoich@gmail.com]
Sent: 18 November 2011 13:31
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re:
Sent: 18 November 2011 13:31
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re:
I am waiting for your email.
Jan Voich
| ||||
I am still waiting.
Sent: 18 November 2011 14:05 Fri, Nov 18, 2011 at 2:20 PM | ||||
As we talked, I now send you the informations that you need, in
order to extend the warranty.
First thing, this cannot be done on the internet, only one of the
technicians can do it.For that, we need a Spanish customer number.
You already have a cust number, but it is not a Spanish one.That’s
why, you can find a Spanish cust number or we can make one.For
that we will need more informations, but we will discuss about it at
the moment.
THE FIRST WARRANTY – NEXT BUSSINESS DAY – It’a a warranty
that for a year costs about 40 – 150 euro.This warranty involves the
next things :
that for a year costs about 40 – 150 euro.This warranty involves the
next things :
-we will send parts, or technicians with parts at your place (depends
on whether you can change the part by yourself or not)
on whether you can change the part by yourself or not)
-we can also send the computer to our laboratory to be fixed if there’s
a problem with it
a problem with it
The warranty PRO SUPPORT – is not available for your computer.That
is the reason why I was so late with the e-mail.Because we cannot offer
this type of warranty.i confirmed it with my superiors.
is the reason why I was so late with the e-mail.Because we cannot offer
this type of warranty.i confirmed it with my superiors.
NBD is the only warranty that can be offered and that includes this type
of service – that the technician comes to your place.
of service – that the technician comes to your place.
We will mentain in contact
Have a nice day and a nice weekend,
Geacar Madalina Elena
_________________________________
11/20/11
| | |||
Sent: 20 November 2011 18:45 Sun, Nov 20, 2011 at 6:45 PM
Dear Elena,
Could you email a copy to revise ?
Thank you,
Jan Voich
11/21/11
| | |||
Sent: 21 November 2011 13:26 Mon, Nov 21, 2011 at 1:26 PM
Dear Miss Voich,
I can onky send you an estimated price as I have seen it is
around : 40-50 euros.But I cannot send an invoice something,
because I need a Spanish Customer number.For this Spanish
Customer Number I will need some informations if you agree
in doing all the necessary to send the invoice.
around : 40-50 euros.But I cannot send an invoice something,
because I need a Spanish Customer number.For this Spanish
Customer Number I will need some informations if you agree
in doing all the necessary to send the invoice.
11/21/11
| | |||
Sent: 21 November 2011 14:15 Mon, Nov 21, 2011 at 2:15 PM
Dear Elena,
Please ask me what you need - by email - to create a Spanish Customer
number.
number.
11/22/11
| ||||
Dear Miss,
In order to be able to send you the invoice for the extended
warranty, you should send me the next documents :
1- Full name2- DNI
3- Phone number (2 would be perfect if you have)
4- E-mail address
5- Billing address and shipping address
I am sorry for the delay, but I only wqork 4 hours a day and just
now i was able to see the e-mail.
Have a nice day,
Geacar Madalina Elena
11/22/11
| | |||
Dear Elena,
Below I have included the information in my company´s name:
1- Full name
JAN VOICH AND ASSOCIATES SL
2- DNI
CIF - B81328882
4- E-mail address
janvoich@gmail.com
Paseo de la Habana, 14
28036 MADRID
Below I have included the information in my company´s name:
1- Full name
JAN VOICH AND ASSOCIATES SL
2- DNI
CIF - B81328882
3- Phone number (2 would be perfect if you have)
9156190314- E-mail address
janvoich@gmail.com
5- Billing address and shipping address
JAN VOICH AND ASSOCIATES, SLPaseo de la Habana, 14
28036 MADRID
11/22/11
| | |||
Thank you, Miss Voich!We will start now the procedure to extend the
warranty.
warranty.
We will keep in touch.For more information, please don’t hesitate in
sending me an e-mail.
sending me an e-mail.
Have a nice day,
Geacar Madalina Elena
11/25/11
| | |||
Sent: 25 November 2011 9:39 Fri, Nov 25, 2011 at 9:39 AM
Dear Miss,
The customer number is ready!Now, I will create an oofer for you, and
I will send it as soon as it is ready!
If you agree with it, you will have to sign it and send it back to me!!
Have a nice day,
Geacar Madalina Elena
11/25/11
| | |||
Sent: 25 November 2011 10:12 Fri, Nov 25, 2011 at 10:12 AM
Dear Elena,
Thank you. We will await your offer.
END OF "CHAPTER 1"
NOVEMBER 18 - 25. EIGHT DAYS TO FINALLY NOT HAVE
A CLUE AS TO:
A CLUE AS TO:
- WHAT THE WARRANTY INCLUDES EXACTLY
- NOR THE COST.
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