Dell Services
OUR FOLLOW UP:
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| BSOD - Blue Screen of Death |
Remember - we first "re-phoned" about the erroneous warranty dates - this last November 20, 2012.
Mohamed Ibn Hachne - from "Grandes Cuentas" ( Big Accounts ) - wanted to know who had put us through to him. Of course we had no clue.
He told us to speak with Jose Angel Chakrouna. We emailed him. No response.
----- Original Message -----
From: Jan Voich
Designs
Sent: Tuesday, December 11, 2012 9:57 AM
Subject: Dell Spain es un disastre
SUMMARY:
- I bought a ONE YEAR NBD WARRANTY - paid December 9, 2011.
- This Warranty was finally activated FEBRUARY 3, 2012.
- I asked for the 12 month warranty to be from the time it was activated (usable).
- Dell España refuses.
Best Regards,
Electronically Signed,
/Jan Voich/
Jan Voich
Jan Voich & Associates, S.L.
http://www.jvoichdesigns.com
USA/Canada Toll Free - 1-888-606-9222
Electronically Signed,
/Jan Voich/
Jan Voich
Jan Voich & Associates, S.L.
http://www.jvoichdesigns.com
USA/Canada Toll Free - 1-888-606-9222
Paseo de la Habana, 14
28036 MADRID, Spain
Phone: 011 34 - 91 561 90 31
28036 MADRID, Spain
Phone: 011 34 - 91 561 90 31
December 14, 2012.
We decided to try again.
This time - after 34 minutes - with Anouar, Mohamed Mehdi - he said it was our fault that the NBD Warranty was not issued correctly, because we gave the wrong Service Tag Number. Of course, if you go to the first page - you see this is not true - the service tag was in their system since purchased in 2008.
We asked to speak with someone from the "Executive Dept". He answered - "we cannot give you information about a private dept.".
He asked for the same emails we had already re-sent multiple times to his department.
We asked for an email - from him - telling us exactly what they need - to expedite our request.
He asked for the same emails we had already re-sent multiple times to his department.
We asked for an email - from him - telling us exactly what they need - to expedite our request.
This is what he wrote: ( "Thank you for directing your request through my email address, as commented by phone". ) - LOOK >>>
Dec 14 (3 days ago)
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| Buenas Tardes, | ||||
Gracias de dirigir su petición mediante mi dirección de email, como comentado telefónicamente.
Mis más cordiales saludos.
Mohamed Mehdi Anouar
Ejecutivo Servicio al Cliente
Dell | España – CSMB Customer Services
Tel/Extensión/fax : 902 11 85 40/ 3312121/ 902 11 85 39 (a mi atención )
¿Está satisfecho con mi prestación ? Puede contactar con mi manager jose_angel_chakrouna@dell.com
Para hacer el seguimiento de su pedido : http://support.euro.dell.com/
Para contactar con soporte técnico : 902 100 130
OUR ANSWER - ( yes - we were and are extremely irritated )
"Good Eveneing Mohamed Mehdi Anouar,
I send you the link - where I am publishing all the emails ref.: NBD WARRANTY.
Many are missing, etc. This way - I do not have to repeat the same thing so many times. ..."
Dec 14 (4 days ago)
| ||||
Buenas Noches Mohamed Mehdi Anouar,
Le mando el link - donde estoy publicando todos los emails ref.: NBD WARRANTY.
Faltan todavía muchos mas, etc. De esta manera - no tengo que repetir lo mismo
tantas veces.
Llamé esta tarde a USA - para comentarles este asunto.
Although this site is far from finished - we sent a note to Mr. Dell himself - via Facebook:
http://www.facebook.com/
http://www.facebook.com/
Gracias.
Espero una contestación.
Jan Voich
MEANWHILE, BACK ON THE RANCH ...
December 16, 2012.
Our Dell Precision M 90 is heating up - top to the right - and had a BSOD stop this afternoon.
It worked fine all morning.
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| BSOD - BLUE SCREEN OF DEATH - DELL PRECISION |
BSOD crashes look like this >>
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| BSOD - Blue Screen of Death |
They are terrible. While you are in the middle of working on "whatever" - the computer suddenly stops and shows this story. Crash - all work not saved is lost.
Imagine being on our internet e-commerce site - selling a product to a customer from Connecticut - and BANG - the good old BSOD stops us cold. The dynamics of the sale is lost - we have to explain that we will phone back - and hopefully be able to complete the sale.
Oh Well.
December 17, 2012.
Dell sent a tech to change the mother board ( again - they changed it 5 days ago ) and processor.
We took photos of the inside of our Dell Precision M-90. The technician did not have a clue as to why we were taking photos.
It is full of smoke spots throughout the inside - from the Dell Precision Workstation overheating.
The camera flash hides the true horror story - yet take a look >>
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| Dell Precision - Burn / smoke Marks from overheating |
LOOK - The back of the keyboard shows heating marks above. To orient you better - shots of the assembled computer are below. The area heating up is over the graphics card and more ...
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| DELL PRECISION WORKSTATIONS |
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| DELL PRECISION WORKSTATION |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
Above you see all the new parts - remember, we began using this machine in April 2010. The new motherboard is re-furbished ( we took note ). We imagine that Dell recalls the changed parts to re-cycle them. LOOK
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
Above you see the "masilla" melted. This was placed five days ago.
LOOK
LOOK
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
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| Dell Precision M-90 Burn / Smoke Marks from overheating |
Bottom emptied of almost all parts - look at the heating marks throughout the entire computer. We will blow up some sections for your perusal. IT IS TOTALLY SCORCHED. We found more about the M90 scorched >> "An issue that Dell has never admitted. I might even call it a design defect."
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| Dell Precision M-90 Burn / smoke Marks from overheating on our ventilation rack |
REMEMBER - WE BEGAN USING THIS DELL PRECISION M 90 in Abril 2010 - 2 1/2 years ago:
- October 2011 - First the graphics card - burned out, then a
- New hard drive and
- CD - DVD Optical Unit replaced
- New Mother Board - the ventilator made a loud forced noise, the computer was heating up over the graphics card so
- New ventilator and
- "disipador" CPU, the computer heated again - ventilator forced noise
- Next the Mother Board, again - and
- New processor.
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| Michael Dell |
Twenty-eight years after founding Dell from his college dorm room, Michael Dell finds his computer company at a crossroads. The Texas-born mogul is intent on transforming the struggling PC maker (stock has stumbled more than a third from its March high this year) into a storage, server and software business. His firm bought California-based Quest Software this year in a $2.4 billion deal as the first big step in this effort. Today the bulk of Michael Dell's fortune is tied up in his investment firm MSD Capital; its portfolio includes banking, property, dental practices and landscaping companies. He and wife Susan have committed $100 million a year to philanthropy through their foundation, which focuses on eradicating urban poverty and improving child health. The Michael and Susan Dell Foundation boasts an endowment of over $900 million.
+-+Dell+Inc..png "NASDAQ-DELL- 10.43 -0.07 (-0.67%) - Dell Inc.") |
| NASDAQ-DELL- 10.43 -0.07 (-0.67%) - Dell Inc. |
We suppose Mr. Dell would go bankrupt if he had to replace our Precision M 90 for a machine that does not heat up.
In other documents about how to handle questions around the faulty ... systems, Dell salespeople were told, “Don’t bring this to customer’s attention proactively” and “Emphasize uncertainty.”
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| Search Engines have indexed these pages |
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| DELL PRECISION M6700 |
The latest version of this PRECISION has virtually all components found underneath the base plate. The fans are then accessible.
Dell learned from their mistakes. We paid for the design defective units to further Dell´s education. We Dell finances the business this way. Absolutely ridiculous !!
Dell learned from their mistakes. We paid for the design defective units to further Dell´s education. We Dell finances the business this way. Absolutely ridiculous !!
December 16, 2012 - We had a phone call ( actually six calls to date ) - from Dell. This is a whole page to come -- or maybe - a new blog !! Whew.
Running in Circles for a Dell Refund
I have, today, received a full refund check from Dell for my XPS1530 purchased in January, 2008. This premium laptop was fully equipped with extras and had the nvidia defect. It had stopped working in May of this year. At first there were intermittent periods of malfunction and then in July the screen went dead. I attempted thru many telephone conversations with Dell to reach a mutually agreeable resolution but failed. Then I found this Forum and Paul ...
THIS POOR MAN - WE KNOW THE DELL RUN AROUND TOO WELL.
INTERESTING !!
READ THE LATEST >>
Dell has been booted out of the S&P 100, a stock index intended to measure the performance of the stock market’s largest companies.
OUCH.
Well - we feel better after finding this video about Dell Support.
Well - we feel better after finding this video about Dell Support.
If you have a similar problem with a Dell Computer - Please contact us.
Nope - not over yet - read more about - Dell Support or Dell USA
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