Dell Warranties
NOVEMBER 25 - DECEMBER 5, 2011 - 18 days after first inquiring - we received the two answers:
- price and
- terms:
FW: Oferta Dell n° 15642581 Cliente: ES2938586 - JAN VOICH AND ASSOCIATES SL
DELL
x
DELL
11/25/11
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Estimado JAN VOICH,
Según lo acordado le envío presupuesto de los equipos solicitados,
esperando que sea de su agrado.
Si desea plantear cualquier cuestión, no dude en contactar con nosotros.
Atentamente,
GEACAR MADALINA ELENA
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desde http://www.adobe.com/es/
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de Adobe Systems Incorporated en los Estados Unidos de America y/o
en otros paises.
Según lo acordado le envío presupuesto de los equipos solicitados,
esperando que sea de su agrado.
Si desea plantear cualquier cuestión, no dude en contactar con nosotros.
Atentamente,
GEACAR MADALINA ELENA
Para visualizar o descargar estos ficheros se necesita Adobe(R) Acrobat(TM)
Reader que se puede descargar gratuitamente
desde http://www.adobe.com/es/
Adobe y Acrobat son marcas comerciales registradas o marcas comerciales
de Adobe Systems Incorporated en los Estados Unidos de America y/o
en otros paises.
11/25/11
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On Fri, Nov 25, 2011 at 11:18 AM
What you quoted below - as an estimated price - is completely inaccurate:
What you quoted below - as an estimated price - is completely inaccurate:
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hide details Nov 21 (4 days ago)
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Dear Miss Voich,
I can onky send you an estimated price as I have seen it is
around : 40-50 euros.But I cannot send an invoice something,
because I need a Spanish Customer number.For this Spanish
Customer Number I will need some informations if you agree
in doing all the necessary to send the invoice.
around : 40-50 euros.But I cannot send an invoice something,
because I need a Spanish Customer number.For this Spanish
Customer Number I will need some informations if you agree
in doing all the necessary to send the invoice.
11/25/11
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On Fri, Nov 25, 2011 at 11:53 AM
Dear Miss Voich,
That is why we needed the customer number to see exactly the
prices of the warranty of all the taxes included.As I have said in my
first e-mail, the price could be between 40-150 euros.
This one, from the offer is the exact price of the extended warranty,
and that is why we insisted in making a customer name, so that we
could tell you exactly the price of the warranty, because without it,
we could not see the final price (with ataxes included - as the product
is out of warranty).
I have double checked the prices with my superior and it is the correct
one.
Thank you,
Geacar Madalina Elena
Dear Miss Voich,
That is why we needed the customer number to see exactly the
prices of the warranty of all the taxes included.As I have said in my
first e-mail, the price could be between 40-150 euros.
This one, from the offer is the exact price of the extended warranty,
and that is why we insisted in making a customer name, so that we
could tell you exactly the price of the warranty, because without it,
we could not see the final price (with ataxes included - as the product
is out of warranty).
I have double checked the prices with my superior and it is the correct
one.
Thank you,
Geacar Madalina Elena
11/28/11
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On Mon, Nov 28, 2011 at 12:44 AM
Dear Elena,
Dear Elena,
Please email a copy of the extended NBD warranty to revise.
11/28/11
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On Mon, Nov 28, 2011 at 6:00 PM
Dear Elena,
Dear Elena,
The contract you sent is for "CONDICIONES GENERALES".
Please send us a copy of "la Oferta de Servicio" - as referred to in the
"CONDICIONES GENERALES" you sent:
"CONDICIONES GENERALES" you sent:
"8.2 El alcance de las obligaciones de Dell será el indicado en la
Oferta de Servicio
Oferta de Servicio
Dell cumplirá cualesquiera otros términos establecidos en la
Oferta de Servicio .... "
Oferta de Servicio .... "
11/28/11
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On Mon, Nov 28, 2011 at 6:15 PM
Dear Elena,
Dear Elena,
I found this on the internet:
Dell’s Next Business Day On-site Service Description (“NBD Service”)
http://www.dell.com/downloads/
I am supposing this is what is missing from the document you emailed.
2011/11/28 <MADALINA-ELENA_GEACA@
11/30/11
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On Wed, Nov 30, 2011 at 5:10 PM
Dear Elena,
Dear Elena,
I am re-sending these two messages. If I receive no reply - I will contact Dell USA.:
------------------------------
The contract you sent is for "CONDICIONES GENERALES".
Please send us a copy of "la Oferta de Servicio" - as referred to in the
"CONDICIONES GENERALES" you sent:
"CONDICIONES GENERALES" you sent:
"8.2 El alcance de las obligaciones de Dell será el indicado en la Oferta de Servicio
Dell cumplirá cualesquiera otros términos establecidos en la Oferta de Servicio .... "
2011/11/28 Jan Voich <janvoich@gmail.com>
Dear Elena,I found this on the internet:Dell’s Next Business Day On-site Service Description (“NBD Service”)http://www.dell.com/downloads/emea/services/uk/en/nbd% 20warranty%20sow.pdf
I am supposing this is what is missing from the document you emailed.------------------------------------------------------------ ------------------------------ ------------------------------ ------
11/30/11
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Dear Elena,
The contract you sent is for "CONDICIONES GENERALES".
Please send us a copy of "la Oferta de Servicio" - as referred to in the
"CONDICIONES GENERALES" you sent:
"CONDICIONES GENERALES" you sent:
"8.2 El alcance de las obligaciones de Dell será el indicado en la Oferta de Servicio
Dell cumplirá cualesquiera otros términos establecidos en la Oferta de Servicio .... "
12/1/11
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On Thurs, Dec 1, 2011 at 8:51 AM
Dear Miss,
Dear Miss,
I have received now, the e-mails you have sent.I will escalate the case
now, to my supervisor and we will sent you an answer in short time!
now, to my supervisor and we will sent you an answer in short time!
Thank you,
Geacar Madalina Elena
From: Jan Voich [mailto:janvoich@gmail.com]
Sent: 30 November 2011 18:11
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re: FW: Oferta Dell n° 15642581 Cliente: ES2938586 - JAN VOICH AND ASSOCIATES SL
Sent: 30 November 2011 18:11
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re: FW: Oferta Dell n° 15642581 Cliente: ES2938586 - JAN VOICH AND ASSOCIATES SL
12/1/11
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Good afternoon,
Attached you can find all the specification of the NBD warranty type.
Kind Regards,
Madalina-Elena Geacar
From: Jan Voich [mailto:janvoich@gmail.com]
Sent: 30 November 2011 18:11
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re: FW: Oferta Dell n° 15642581 Cliente: ES2938586 - JAN VOICH AND ASSOCIATES SL
Sent: 30 November 2011 18:11
To: GEACA, MADALINA-ELENA - Dell Team
Subject: Re: FW: Oferta Dell n° 15642581 Cliente: ES2938586 - JAN VOICH AND ASSOCIATES SL
Dear Elena,
12/1/11
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On Thurs, Dec 1, 2011 at 2:02 PM
Dear Elena,
Dear Elena,
Thank you for the copy of the NBD warranty agreement.
May we pay with a credit card ?
12/5/11
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On Mon, Dec 5, 2011 at 10:03 AM
Dear Miss Voich,
Dear Miss Voich,
Yes, you can pay with the credit card, this information I will select in the
moment that you will send the offer signed.
moment that you will send the offer signed.
Have a nice day,
Geacar Madalina Elena
From: Jan Voich [mailto:janvoich@gmail.com]
Sent: 01 December 2011 15:02
Sent: 01 December 2011 15:02
| 12/5/11 | ||||
On Mon, Dec 5, 2011 at 12:39 PM
Dear Elena,
Dear Elena,
I have sent you an electronically signed email from
accepting the offer as described in attachments.
2 attachments — Download all attachments
 | NBD Warranty.pdf 48K View Download |
| QUOTEPLUS_ES_HSB_BSDT_15642581_2011-11-25.pdf 203K View Download |
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